Frequently Asked Questions

How do I check the status of my order?

When you place an order, you will receive a confirmation email. Once the order ships, you will receive an email with a tracking number, which can be used to check the shipping status of your order. 

How do I return an item?

To start a return online, email charlotte@mainstreamboutique.com with your order number. To return the item in store, come visit us at Mainstream Boutique Charlotte. Online orders can't be returned to other locations. 

Can I return an item for a refund? 

Unwashed, unworn merchandise (with tags attached) received within 14 days of purchase can be returned for a credit in the form of store credit that can be used online or in store. We know you'll find an item you love - check our store for weekly new arrivals! 

I have a reward earned at Mainstream Boutique Charlotte. Can I apply the reward to my purchase online?

Thank you for being a part of our rewards program! To use your reward online, email us at charlotte@mainstreamboutique.com. 

I have a reward earned at another Mainstream Boutique. Can I apply the reward to my purchase online? 

Mainstream boutique is a franchise and most of our locations are individually owned and operated! Because rewards are designated to a specific store, we ask that you redeem them for purchases you make at that store. We love that you shop multiple stores! 

How do I apply in store credit to an online purchase?

Reach out to us at charlotte@mainstreamboutique.com with your name and email address the store credit is under and we can add it to your online account.